policies
cancellations
Cashmere has a 24-hour cancellation policy. Your appointment time is reserved just for you, and giving us notice when you need to reschedule or cancel services allows us the opportunity to offer that time slot to other guests. Any cancellations or changes to services made less than 24 hours before your appointment will be subject to a 50% last-minute cancellation fee.
No-shows will be charged 100% of the scheduled service price to the card on file. Save yourself the money and the bad karma by calling to cancel!
All cancellation and no-show fees must be paid in full before booking another appointment. Guests who abuse our policies may be denied future bookings.
late arrivals
If you are running late, please call our front desk to let us know. If there is not enough time left to complete your full service before the next guest’s scheduled time, you may be asked to reschedule some or all of the services you are booked for.
Our last-minute cancellation fee of 50% of your service applies to all services cancelled due to late arrivals.
service adjustment
If you have any issues with your service or results, please contact us within 7 days to schedule an adjustment. Our technicians are talented, highly trained, and hard-working professionals, and we all want you to love your service! Services cannot be refunded once rendered, but your technician will be happy to adjust your service at no charge if something feels off. Only your original technician can perform a free adjustment; services by a different technician will be charged as a new appointment.
product returns
cell phones
Products that are at least 2/3 full may be returned within 30 days from purchase date for store credit.
As a courtesy to other guests, please silence your cell phones and other devices.
extra guests
Please refrain from bringing extra children, pets, friends, or family to your appointment unless they are also receiving a service.